Your smooth ride is our top priority
Refund Policy
Refund Policy
At AtoB Transfers, we specialize in providing pre-booked taxi services, ensuring each journey is carefully assigned to a driver in advance. Unlike automated systems or customer-handled bookings, our operations are managed by trained controllers and dedicated customer support staff. This allows us to deliver a tailored travel experience, catering to individual passenger needs such as assistance with luggage,
traveling with children, elderly or disabled passengers, and requests for child seats. Our experienced team is committed to ensuring every journey runs smoothly and comfortably.
However, short-notice cancellations can create challenges, particularly for drivers who may already be en route or have incurred costs such as fuel and parking. In such cases, we will always strive to assist you as best we can.
- No refund will be issued if the driver has already been dispatched or is en route to the pick-up location.
- No refund will be given if the passenger is unreachable at the scheduled pick-up time.
- No refund will be made if the passenger does not show up for a pre-paid booking.
- No refund will be issued for cancellations made less than 3 hours before the scheduled pick-up time.
- 30% refund will be offered for cancellations made between 3 and 6 hours before pick-up.
- 50% refund will be granted for cancellations made between 6 and 12 hours before pick-up.
- Full refund will be issued for cancellations made more than 12 hours in advance.
In any case where a refund is approved, it will be processed back to the original payment method (credit or debit card). Please note that a minimum bank processing fee of £5 will apply to all refundable bookings. This fee may vary depending on the total booking amount.
Refunds typically take 3–5 working days from the date they are processed by our team, depending on your bank's processing times.
